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Q. What is Drinkworks?
Drinkworks® is a beverage innovation company defining new ways to make it remarkably simple to enjoy a variety of bar-quality drinks at home. The initial offering, Drinkworks Home Bar by Keurig®, is a first-of-its-kind Drinkmaker designed to prepare cocktails, brews, ciders, and more using proprietary Drinkworks Pods at the touch of a button. Drinkworks is a joint venture between Keurig Dr. Pepper (Keurig) and Anheuser-Busch InBev (AB InBev), and is headquartered in Bedford, MA with facilities in Williston, VT.
Q. Why does Drinkworks exist?
At Drinkworks, our mission is to make the entire drinking experience more remarkable through innovation. Our goal is to transform the way you buy, create, and enjoy your favorite cocktails, brews, ciders, and more, whether it’s just another Tuesday night, a family barbeque, or New Year’s Eve.
Q. Does Drinkworks make other products?
The Drinkworks Home Bar is the first offering, but we’re constantly innovating. Look for innovation surrounding pods and accessories in the future.
Q. Does Drinkworks only make alcoholic beverages?
The Drinkworks Home Bar currently only offers pods with spirits included. We plan to release non-alcoholic beverages soon.
Q. How does the Drinkworks Home Bar work?
The Drinkworks drinkmaker reads proprietary Pods and uses precision on-board chilling and carbonation systems to prepare remarkable cocktails, brews, mixers and more at the press of a button. To make a drink, simply insert a Drinkworks Pod and follow the display prompts. After making a drink it is recommended that you immediately remove the pod to ensure the freshest, highest quality drinks.
Q. How do I set up the drinkmaker?
Simply plug in the drinkmaker, download the Drinkworks app and follow the in-app and on-screen instructions. After a few easy steps, you’ll be kicking back and relaxing with a Moscow Mule in hand.
Q. How long does it take to make the drinks?
Depending on the drink, it takes anywhere from 30-60 seconds.
Q. Should I keep my drinkmaker plugged in?
Leaving the drinkmaker plugged in ensures that the water remains chilled and that it is always ready to make drinks. When the drinkmaker is not in use, it goes into a standby mode to conserve energy.
Q. What happens if the drinkmaker loses power while it’s in use?
Once power is restored, it will prompt you to complete the “job” that was interrupted. If the drinkmaker was preparing a drink, it may drain excess water (place a glass under the tap to collect and discard). If the drinkmaker was running a Clean Cycle, you will be asked to specify which step was running before it shut off so it can continue.
Q. Where is the best place to set up the drinkmaker?
We recommend that you place the drinkmaker in the kitchen (or wherever you plan to serve bar drinks). Place the drinkmaker on a flat, level surface, with a small (2 inch) buffer space from a wall and preferably near a sink. Note: you can remove the water tank from the drinkmaker to fill it.
Q. Can I use Keurig K-Cups in my drinkmaker?
No, as Keurig K-cups are designed specifically for Keurig machines and can only work in those machines.
Q. Does the drinkmaker make hot drinks?
No, the on-board chilling and carbonation systems of the drinkmaker were developed to precisely prepare a wide variety of chilled drinks. The drinkmaker was designed specifically with chilled cocktails in mind.
Q. What are the dimensions of the Drinkmaker?
Our Drinkmaker was designed to seamlessly live in your kitchen, whether it’s on the counter, in a cabinet, or on your bar cart. The specific dimensions are as follows: 13.5"L x 13"H x 13.5"D.
Q. Do I have to buy my own alcohol?
No, you do not. Each pod contains a signature blend of premium spirits and natural flavors, precisely measured in each sealed unit. You can see the pods available here.
Q. How strong are the alcoholic drinks?
The strength of each Drinkworks drink will vary based on what you choose but will be similar to the drinks you enjoy at your favorite bar. You can find the alcohol content on each pod in our online store.
Q. How cold will the drinks be?
The internal chilling tank maintains a water temperature of 37° F (3°C) and each drink will be chilled to its temperature based on its pod-specified recipe.
Q. How do I know that a Pod is an authentic Drinkworks Pod?
To help our consumers make sure they are using authentic Drinkworks® Pods, we put something that we call the Drinkworks “trust mark” on all of our Pods and on the tubes and boxes that contain authentic Drinkworks Pods. The Drinkworks trust mark looks like this.
Look for the Drinkworks trust mark to make sure your Pod meets the Drinkworks standards for quality and compatibility! If you do not find a Drinkworks trust mark on your pod, please contact our Top Shelf Service Team.
Q. Can I adjust the size of my drinks?
The size of a drink is determined by the recipe on the pod inserted into the Drinkmaker. Our recipes are crafted to make drinks at home like you’d find at a bar, so each drink size was designed to match bar-quality standards. For example, an Old Fashioned is 4 ounces and a Gin & Tonic is 8.5 ounces.
Q. Are pods and pod tubes recyclable?
Drinkworks Pods are recyclable through our partnership with Loop Industries. This partnership allows consumers to send pods to Loop Industries’ facilities (free of charge). Loop Industries uses a process called depolymerization to upcycle PET. The process breaks PET plastic into its basic building blocks to create new, virgin-quality, food-grade plastic. Thus, our pods can live on as other consumer products. Loop’s depolymerization technology requires zero energy input and utilizes waste PET plastic as feedstock, eliminating the need for fossil fuels to create new plastics. This is upcycling – taking waste PET, diverting it from landfills and our shared natural areas and keeping it in the economy.
Drinkworks tubes are recyclable by flattening and separating the bottom. Both the bottom and the flattened tube can be recycled in your curbside recycling bin.
Q. How do I obtain a recycling pouch? How do I recycle my pods?
To recycle your pods, please use our complimentary recyclable pouches designed in partnership with Loop Industries. Complimentary pouches can be ordered online with purchase, through our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org, or at your local retailer that sells Drinkworks Pods. We also provide a complimentary pouch with every appliance.
To recycle your pods, please fill each pouch with 30 empty pods and bring it to your local US Post Office. Please help us save carbon emissions by ensuring your bag is full before shipping! Your bag of pods will be delivered to Loop Industries’ plastic reprocessing site, where Loop Industries will then transform your empty pods into new products that other consumers can enjoy.
Q. Should I refrigerate my pods?
We recommend refrigerating Drinkworks Pods to ensure fresh, remarkable drinks. Brew pods in particular are at risk for foaming if not refrigerated after some time.
Q. Do pods expire?
Our pods are best enjoyed within 365 days of when they were produced and should be consumed within that timeframe for optimal taste and quality. We recommend storing pods in the fridge to extend freshness.
Q. Can I find my favorite liquor brand in any of the Drinkworks pods?
We developed our Drinkworks Pods alongside leading mixologists, with quality and taste top-of-mind. While we cannot speak to specific brands we are sourcing from, each pod lists further information about the ingredients, which can be viewed here.
Q. What glass size should I use for drinks?
The recommended glass size is dependent on the drink you make. The size of each individual drink is indicated on the pod. Additionally, the Drinkmaker will display the recommended glass size once the pod has been inserted.
Q. Where can I purchase a Drinkworks Home Bar?
• The Drinkworks Home Bar by Keurig and proprietary Drinkworks pods are sold separately.
• The Drinkworks Home Bar by Keurig and Drinkworks pods are available in California, Florida, Illinois, Massachusetts, Missouri, New York, Arizona, Washington, Houston, Kansas City (KS), and Pennsylvania on drinkworks.com, as well as through in-store and online retailers. For more information and to see a list of participating retailers in each state, please visit here.
• As of November 25, residents of Minnesota, Nevada, Maryland and the District of Columbia may pre-order the Drinkworks Home Bar by Keurig online at drinkworks.com.• All Drinkworks.com orders involving the sale of alcohol will be fulfilled by a licensed retailer on the Thirstie network, in compliance with regulatory requirements.
• Individuals must be 21+ to buy alcohol Drinkworks pods. To receive delivery of an online order of Drinkworks pods, you must show a valid ID to confirm age.
Q. Is Drinkworks available for purchase outside of the United States?
Drinkworks is based in the United States and our products (Drinkworks Home Bar by Keurig and Pods) are only available for purchase in the United States on our website and through select in-store and online retailers.
Q. How old do I need to be to buy the Drinkmaker?
There is no age restriction to buying the Drinkmaker.
Q. How old do I need to be to buy alcoholic Drinkworks Pods?
To buy alcoholic Drinkworks Pods, you must be 21 or older. If you purchased the pods online, someone over the age of 21 must be available to accept the delivery.
Q. Does my Drinkmaker come with a warranty? If so, how do I register?
Each Drinkmaker comes with a 12-month warranty, which can be activated and registered for online, on the Drinkworks app, or by contacting the Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com. Learn more about the Drinkworks Home Bar warranty here.
Q. Does my drinkmaker come with any pods?
The Drinkworks® Drinkmaker and proprietary Drinkworks® pods are sold separately. However, we do include complimentary coasters, cleaning tablets, CO2, and carbon filters with the purchase of your Drinkmaker. Pods can be purchased here.
Q. Can I buy the Drinkworks Home Bar as a gift?
While you are welcome to order or pre-order the Drinkmaker for folks in markets where we are available, currently, we do not have gift-wrapping available.
Q. I submitted a pre-order for the Drinkmaker on Drinkworks.com. When do I get charged?
For any Drinkworks Drinkmakers pre-ordered on Drinkworks.com or the Drinkworks App, you will be charged at the time of pre-order. These payments are fully refundable before shipment. To obtain a refund, contact our Top Shelf Service Team at 1-855-Drinkworks (1-855-374-6596) or firstname.lastname@example.org.
Q. Why does my credit card say Thirstie charged me?
All Drinkworks® orders on Drinkworks.com involving the sale of alcohol are fulfilled by a licensed retailer on the Thirstie network, in compliance with regulatory requirements. You’re still purchasing your Drinkworks Home Bar!
Q. When will I know my expected shipping date?
Following your purchase, please refer to the tracking number in your email for shipping updates.
Q. How much does shipping cost?
To celebrate the holiday season, we are offering free shipping for the Drinkworks Drinkmaker to all states where we are available! Pod and accessory shipping costs are dependent on location. Build your order here to see specific shipping details.
Q. What is Drinkworks’ return and refund policy for the Drinkmaker?
This return policy applies to retail purchases made using www.drinkworks.com or the Drinkworks app. For purchases of Drinkworks Drinkmakers, accessories, or beverages from third parties, please refer to the return policy of the retailer from whom you made your purchase. Drinkmakers purchased on www.drinkworks.com or the Drinkworks app carry a 90-day Money Back Guarantee. If you are not completely satisfied with your Drinkmaker, you may return it within 90 days of purchase. To initiate a return, please contact our Top Shelf Service Team at 1-855-Drinkworks (1-855-374-6596) or email@example.com. To return your appliance, please contact the Top Shelf Service team to obtain a return shipping label. A flat-rate shipping fee will apply. Upon receipt of the returned appliance, a credit minus shipping fees will be issued to the credit card used to make the purchase within approximately 7-10 business days. All Drinkworks Drinkmaker pre-orders made using www.drinkworks.com or the Drinkworks app are fully refundable before shipment. To obtain a refund, please contact our Top Shelf Service Team at 1-855-Drinkworks (1-855-374-6596) or firstname.lastname@example.org. Upon receipt of a request for a refund, a credit will be issued to the credit card used to make the purchase within approximately 7-10 business days.
Q. What is Drinkworks’ return policy for pods?
Drinkworks currently does not directly sell beverages and therefore cannot offer a return policy for Drinkworks Pods. Any return or exchange of Drinkworks Pods is subject to the return or exchange policy of the licensed retailer that fulfilled your order. If you have an issue with any Drinkworks Pods or your purchase experience on www.drinkworks.com through Thirstie (a third-party beverage marketplace), we encourage you to contact our Top Shelf Service team at 1-855-DRINKWORKS (1-855-374-6596) or email@example.com.
Q. What is Drinkworks’ return policy for accessories?
At this time, we are not able to process returns of accessories purchased via www.drinkworks.com or the Drinkworks app. If you have an issue with an accessory, we encourage you to contact the Top Shelf Service Team at 1-855-DRINKWORKS (1-855-374-6596) or firstname.lastname@example.org.
Q. Is there a loyalty or rewards program?
We are working on a loyalty program to be available starting early 2020. Sign up for our emails here to be informed of any new programs.
Q. Where can I get the Drinkworks app?
Q. Why should I download the Drinkworks app?
We designed the app to help you get the most of your Drinkworks Home Bar experience. The Bluetooth-enabled app is a great resource for monitoring the Drinkmaker status (such as checking CO2 levels or checking the water temperature), activating the Drinkmaker’s warranty, and purchasing pods and accessories. Sharing Drinkmaker data will help us better diagnose and fix any issues. However, you can opt out of data sharing if you wish.
Q. Why won’t my phone sync with my Drinkmaker?
Try following the below steps. If you continue to have trouble, contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com, and they will be more than happy to help you out.
1. Turn on your phone’s Bluetooth
2. Make sure you are within 120 feet of your Drinkmaker
3. Make sure to click “accept” on the Drinkmaker (the arrow on the right of the UI) when prompted
4. If you are on the dashboard, click the red Bluetooth symbol at the top right – this will attempt to re-pair the connection; you are connected once it is blue
Q. What is the Top Shelf Service Program?
The Top Shelf Service Program is Drinkworks’ customer service and experience initiative. You can contact our Top Shelf Service Team with any questions at 1-855-DRINKWORKS or firstname.lastname@example.org.
Top Shelf Service Team Members are available 7 days a week to help you make the most of your Drinkworks experience.
Q. Does the Top Shelf Service Program exist in other cities?
We pride ourselves on remarkable customer service no matter where we are. Stay tuned for updates on how the Top Shelf Service Program evolves as we expand.
Q. How do my drinks become cold? Do I need to add ice?
The Drinkmaker ensures drinks are chilled to the ideal temperature prior to serving. Water passes through an internal chilling tank which brings it to the optimal temperature for your selected cocktail. For some drinks, you may want to add ice once it’s poured, but we leave that choice up to you.
Q. What is the water tank?
This is the removable container that sits on the front of the Drinkmaker. The Drinkmaker draws water from this tank into the internal chilling tank.
Q. How much water does the water tank hold?
The Drinkmaker water tank holds 50 oz of water. That’s about 20 Cosmopolitans or other short drinks, or 9 tall drinks or brews.
Q. What is the internal chilling tank?
The internal chilling tank located inside the Drinkmaker stores and chills the water that is used to prepare drinks.
Q. How much water does the internal chilling tank hold?
The internal chilling tank holds about 32 oz of water
Q. Can I make drinks while the Drinkmaker is chilling the water?
Yes, you can make any drink that does not require carbonation while the Drinkmaker is in the process of chilling the water.
Q. Does the Drinkmaker have a water filter?
Yes. There is a holder for a replaceable carbon filter located in the water tank. The Drinkmaker comes with a filter and you install it during the set-up process. It should be changed about every two months. Find out more information about the water filter in the Home Bar Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com.
Q. How does carbonation work?
The Drinkmaker has an on-board system that uses a replaceable CO2 cartridge to add the right amount of carbonation based on the drink it is preparing. Find out more information on carbonation in the Home Bar Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
Q. How do I replace the CO2 cartridge?
Follow the instructions on the inside of the CO2 door, or in the Home Bar guide. It is a fairly simple process, but the system is pressurized so please read the instructions prior to replacing a cartridge. Find out more information about the CO2 cartridge in the Home Bar Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com. Please recycle your CO2 cartridge after use! The CO2 cartridge can be placed directly into your curbside recycling bin.
Q. How many drinks does one CO2 cartridge make?
The amount of carbonation per drink varies but, on average, each C02 cartridge can make approximately 15 carbonated drinks.
Q. How will I know if I am running low on CO2?
The Drinkmaker will display a message when the CO2 is running low. Find out more information about CO2 and the app in the Home Bar Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
Q. Do I have to do anything to make sure my drink is carbonated?
No, the Drinkmaker takes care of that for you by reading the pod’s unique barcode. The Drinkmaker uses precision on-board chilling and carbonation systems to prepare remarkable cocktails, brews, mixers and more at the press of a button.
Q. Does the Drinkmaker have a maximum number of continuous drinks it can make before it needs to re-cool?
The Drinkmaker can essentially make an infinite number of beverages as long as the water tank is filled with water and maintaining a temperature of approximately 34 degrees Fahrenheit. If the water tank is not at that temperature, the Drinkmaker can create an average of six continuous drinks, depending on dispensed beverage size. As a best practice, we recommend trying to put the coolest water possible in the tank.
Q. Does the Drinkmaker have a maximum number of carbonated drinks before it needs a refill of the CO2 bottle?
For carbonated beverages, the CO2 bottle can produce approximately up to 12 drinks before needing a replacement. Remember that maintaining a cool temperature for the water in the water tank will help ensure the Drinkmaker runs as smoothly as possible.
Q. Are the CO2 cartridges recyclable?
Yes! We encourage our consumers to empty and then recycle the CO2 cartridge in their curbside recycling bins. As long as the CO2 cartridge has been used in the Drinkmaker, it will be fully empty. Please ensure your CO2 cartridge is empty before recycling.
Q. How do I get the Drinkmaker out of standby mode?
The Drinkmaker will wake up when you press START, open the pod door, or touch the display.
Q. How do I access the Drinkmaker menu?
Press and hold the START button for 3 seconds. The menu will appear on the display. More information about the menu can be found here or in the Home Bar Guide.
Q. How do I move between messages on the touch display?
Touch the arrows on either side of the display to navigate backwards and forwards through options or messages. Press START to select an option.
Q. What do I do if the Drinkmaker can’t read the pod I inserted?
After two unsuccessful attempts to read the pod, the Drinkmaker will ask you for the drink type of the pod you are using. This is a letter from A-E and you can find it on the pod label or the pod pack. Follow the prompts to make the drink, using the drink type letter.
Q. The light ring around the START button is flashing red, what does that mean?
The flashing red light indicates that an error has occurred, or that an action is required. Messages will appear on the display to prompt you with instructions. For further help please contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com, so we can resolve the issue.
Q. The light ring around the START button is solid red, what does that mean?
The solid red light indicates that there is a more serious error which will require assistance. Contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org, so we can resolve the issue.
Q. The light ring around the START button is flashing blue, what does that mean?
The flashing blue light indicates that a pod has been inserted and the Drinkmaker is ready. Press START to make a drink.
Q. The light ring around the START button is solid blue, what does that mean?
The solid blue light means the Drinkmaker is “working” – it could be making a drink, in the middle of a Clean Cycle, or doing something else. A message will appear on the display to let you know what the Drinkmaker is doing and if any action is required.
Q. An arrow on the touch display is flashing, what does that mean?
A flashing arrow indicates that there is more information or options to review. Touch the blinking arrow to see the additional information or options. You can return by touching the arrow on the left of the display.
Q. Can I change the language on the display?
You can switch the display from English to French. Access the Drinkworks menu by holding START for three seconds and scroll to the menu option for languages.
Q. What is the pod basket and do I need to wash it?
The pod basket is an internal element that should be removed and washed periodically with soap and hot water. It is the place where you place a pod to make a drink. Frequently washing the pod basket will ensure that you are getting the most consistent, highest quality drinks.
Q. Can I put the pod basket in the dishwasher?
Yes, the pod basket is dishwasher safe – we’d suggest the top rack.
Q. Can I put the water tank in the dishwasher?
No, the water tank is not dishwasher safe. We’d suggest removing it periodically and handwashing it with dish soap and hot water.
Q. Can I put the drip tray in the dishwasher?
No, the drip tray is not dishwasher safe. We’d suggest removing it periodically and handwashing it with dish soap and hot water.
Q. What is the best way to clean the Drinkmaker?
There are a few things you can do. Wipe the exterior with a clean cloth and check the drip tray to make sure it's clean. Remove and wash the pod basket frequently with soap and hot water so flavors are consistent. Run a Clean or Rinse cycle periodically to make sure the internal tank and parts are clean - otherwise, the Drinkmaker will also periodically prompt you to run a Clean Cycle.
Q. What kind of container do I need to run the Clean and Rinse cycles?
When running a Clean or Rinse cycle, you will place a half-gallon container under the tap to hold water that empties from the Drinkmaker. We would recommend a large plastic food container or medium pitcher - and make sure it can hold 64 ounces of water (½ gallon), which is large enough for the job (with room to spare).
Q. What are the cleaning tabs?
Cleaning tabs are dissolved in the water tank when running a Clean Cycle. These tabs are formulated to gently clean the internal components of the Drinkmaker. Find more information about cleaning the Drinkmaker here. You can purchase cleaning tabs here.
Q. How long does a Clean Cycle take?
The entire Clean Cycle takes about 30 minutes. You will be prompted to fill the water tank and empty the cleaning container a couple of times during the process.
Q. How often should I clean the Drinkmaker?
For optimal taste, we recommend that you remove and wash the pod basket every 3-5 drinks and run the Clean Cycle at least once a month. It’s recommended that you remove and wash the pod basket every few drinks – this will ensure you are getting the most quality drinks. Running the Clean Cycle at least once a month or when prompted will ensure you are taking the best care of your Home Bar.
Q. How does ordering online work?
Finally...cocktails, brews and more delivered to your doorstep! Our delicious drinks are just a few clicks away. For users who do not live close to our retail locations, you can purchase online. Drinkworks will send your order to a local retailer who will ship it to your home.
Q. How will I receive my alcohol?
We partner with Thirstie Enterprises, an independent company that specializes in routing and fulfilling alcohol orders. When you order alcohol on Drinkworks.com, Thirstie sends that order to a local in-state retailer to ship directly to your home.
Q. Why are pods out of stock?
You may see out-of-stock pods online when shopping. From time to time, our retailers may be restocking pods and they will usually back in stock within a couple of days. Please reach out to our Top Shelf Service Team if you are experiencing any prolonged out-of-stock issues.
Q. Will I need to sign for my shipment?
Yes - someone 21 years of older will need to show identification and sign for your shipment. We recommend that you only order to locations where you will be available to sign for your shipment.
Q. Are there shipping fees for pods?
Yes - our shipping fees will vary by state and are based on local regulations and retailer-specific shipping costs. The shipping fee will be listed in your cart when you begin to checkout.
Q. Is it really that easy?
Yes! Curbside cocktails is now a reality. Please shop responsibly!
Q. How will Drinkworks use my personal information?
Q. If I sign up, will you share my personal information with third parties?
Q. Can I opt out of data sharing?
Yes. You can change this setting at any time. Please contact the Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com, and they will be more than happy to help you out with this.
Q. How do I ensure those under the age of 21 can’t access the Drinkmaker?
We are working closely with AB InBev, who offers unmatched expertise and resources around responsible drinking promotion and consumer safety. To discourage misuse, our pods are designed to be child safe and accompanied by materials that educate consumers and parents on ways to safely store Drinkworks products. We have also developed the Drinkworks Home Bar Lock for the Drinkmaker as part of our ongoing commitment to providing a safe product and ensuring alcohol is enjoyed responsibly. The Home Bar Lock is a physical pod that will lock the Drinkmaker when placed in the pod basket. The Drinkmaker can only be unlocked by an accompanying key. The Home Bar Lock is a convenient and reliable way to control access to your Drinkworks Home Bar and can be purchased on Drinkworks.com here.