FAQsCan't find the answers you're looking for? Please contact us at email@example.com or 1-855-DRINKWORKS (1-855-374-6596) and our Top Shelf Service Team will respond as quickly as possible.
Q. Why does Drinkworks exist?At Drinkworks, our mission is to make the entire drinking experience more remarkable through innovation. Our goal is to transform the way you buy, create and enjoy your favorite cocktails, brews and more, whether you’re at a family barbecue, celebrating New Year’s Eve or just hanging on a weeknight.
Q. Does Drinkworks make other products?The Home Bar® is the first Drinkworks offering, and we’re constantly innovating. Keep your eye on our website, social media accounts and newsletter for new Pod releases, Drinkmaker accessories and more.
Q. How does the Drinkworks Home Bar® work?The Drinkmaker appliance reads proprietary Drinkworks Pods and uses precision on-board chilling and carbonation systems to deliver remarkable cocktails, brews and more at the push of a button. To make a fresh drink, simply insert a Pod into the Pod basket and follow the display prompts—your drink will be poured in under 60 seconds. We recommend removing the empty Pod immediately after making each drink to ensure the Drinkmaker continues to prepare fresh, high-quality cocktails.
Q, How do I set up the Drinkmaker?Simply plug in the Drinkmaker, download the Drinkworks app and follow the in-app and on-screen instructions. After a few easy steps, you’ll be kicking back with a Moscow Mule or Cuban Daiquiri in hand.
Q. How long does it take to make the drinks?Depending on the drink, it takes anywhere from 30 to 60 seconds.
Q. Should I keep my Drinkmaker plugged in?Yes. Leaving the Drinkmaker plugged in ensures that the water remains chilled and that it is always ready to make drinks. When the Drinkmaker is not in use, it goes into a standby mode to conserve energy.
Q. What happens if the Drinkmaker loses power while it’s in use?Once power is restored, the Drinkmaker will prompt you to complete the process that was interrupted. If the Drinkmaker was preparing a drink, it may drain excess water—in this case, place an empty glass under the tap and then discard the water. If the Drinkmaker was running a Clean Cycle, you will be asked to specify which step was running before it shut off so it can continue.
Q. Where is the best place to set up the Drinkmaker?We recommend placing the Drinkmaker in the kitchen or wherever you plan to serve bar drinks. Set the Drinkmaker on a flat, level surface, with about a 2-inch buffer space from the wall and preferably near a sink. You can remove the water tank from the Drinkmaker to fill it.
Q. Can I use Keurig K-Cups in my Drinkmaker?No. Keurig K-Cups are designed specifically for Keurig machines and can only work in those machines. Keurig K-Cups contain powder, and Drinkworks Pods contain liquid.
Q. Does the Drinkmaker make hot drinks?No. The Drinkmaker, including its on-board chilling and carbonation systems, was designed specifically for a variety of chilled cocktails.
Q. What are the dimensions of the Drinkmaker?The Drinkmaker was designed to seamlessly fit into your kitchen, whether it’s on the counter, in a cabinet or on your bar cart. Its dimensions are 13.5"L x 13"H x 13.5"D.
Pods & Drinks
Q. Do I have to buy my own alcohol?No. Each Pod contains a signature blend of premium spirits and natural flavors, precisely measured in each sealed unit. See the full Drinkworks beverage portfolio here.
Q. How strong are the alcoholic drinks?The strength of each drink varies but is similar to that of the drinks you enjoy at your favorite bar. You can find the alcohol content of each Pod on our website as well as on the packaging.
Q. How cold will the drinks be?The internal chilling tank maintains a water temperature of 37°F (3°C), and each drink will be chilled to its temperature based on its Pod-specified recipe.
Q. How do I know that a Pod is an authentic Drinkworks Pod?To help our consumers make sure they are using authentic Drinkworks Pods, we put a Drinkworks “trust mark” on all of our Pods as well as the tubes and boxes that contain them. The Drinkworks trust mark looks like this.
Look for the Drinkworks trust mark to make sure your Pod meets Drinkworks' standards for quality and compatibility. If you do not find a Drinkworks trust mark on your Pod, please contact our Top Shelf Service Team at firstname.lastname@example.org.
Q. Can I adjust the size of my drinks?The size of each drink varies by Pod. Our recipes are crafted to make cocktails at home like you’d find at a bar, so each drink size was designed to match bar-quality standards. For example, an Old Fashioned is 4 ounces and a Gin & Tonic is 8.5 ounces.
Q. Should I refrigerate my Pods?We recommend refrigerating Drinkworks Pods for the coldest, most refreshing drinks, but it’s not required. Brew pods in particular are at risk for foaming if not refrigerated after some time.
Q. Do Pods expire?Our Pods are best enjoyed within 365 days of being produced, and we recommend that they are consumed within that timeframe for optimal taste and quality.
Q. Can I find my favorite liquor brand in any of the Drinkworks Pods?We develop all of our Pods alongside leading mixologists, with quality and taste top of mind. We source alcohol from a variety of spirits producers, including premium brands like Jack Daniel’s, Elijah Craig and Chambord. Look on each Pod for its specific ingredients.
Q. What glass size should I use for drinks?The recommended glass size is based on the drink you make. The size of each individual drink is indicated on the Pod. Additionally, the Drinkmaker will display the recommended glass size once the Pod has been inserted.
Q. How much does shipping cost?The Home Bar® and Pod orders over $99 ship to all states for free! Other Pod and accessory shipping costs vary by location, and all Pod orders incur a $4.99 service fee. Start building your online order to see specific shipping details.
Q. Where can I purchase a Drinkworks Home Bar®?The Drinkworks Home Bar® by Keurig® and Drinkworks Pods are sold separately. Drinkworks products are available nationally, on Drinkworks.com as well as through select in-store and online retailers. For more information and to find retailers near you, visit our Pod Locator.
All Drinkworks.com orders involving the sale of alcohol will be fulfilled by a licensed retailer via ReserveBar, in compliance with regulatory requirements. Individuals must be 21+ to purchase Drinkworks Pods. To receive delivery of an online order of Drinkworks Pods, you must show a valid ID to confirm age.
Q. Is Drinkworks available for purchase outside of the United States?Drinkworks is based in the United States, and our products are only available for purchase in the United States on our website and through select in-store and online retailers.
Q. How old do I need to be to buy the Drinkmaker?There is no age restriction to buying the Drinkmaker.
Q. How old do I need to be to buy Drinkworks Pods?To buy Drinkworks Pods, you must be 21+. If you purchase Pods online, someone 21+ must be available to accept the delivery.
Q. Does my Drinkmaker come with a warranty? If so, how do I register?Each Drinkmaker comes with a 12-month warranty, which can be activated and registered for online, through the Drinkworks app or by contacting the Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com. Learn more about the Drinkworks Home Bar® warranty here.
Q. Does my Drinkmaker come with any Pods?The Home Bar® and Pods are sold separately. Your Home Bar purchase includes the Drinkmaker, two CO2 cartridges, a water filter, cleaning tablets and a set of coasters. To find Pod retailers near you, please visit our Pod Locator.
Q. Can I buy the Drinkworks Home Bar® as a gift?You are welcome to purchase the Drinkmaker for a loved one, but we do not currently offer gift-wrapping.
Q. I submitted a pre-order for the Drinkmaker on Drinkworks.com. When do I get charged?For any Home Bars pre-ordered on Drinkworks.com or through the Drinkworks app, you will be charged at the time of pre-order. These payments are fully refundable before shipment. To obtain a refund, contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
Q. Why does my credit card say ReserveBar charged me?All Drinkworks orders on Drinkworks.com involving the sale of alcohol are fulfilled by a licensed retailer via ReserveBar, in compliance with regulatory requirements.
Q. When will I know my expected shipping date?Following your purchase, please refer to the tracking number in your email for shipping updates.
Q. What is Drinkworks’ return and refund policy for the Drinkmaker?Drinkmakers purchased on Drinkworks.com or through the Drinkworks app carry a 90-day Money Back Guarantee. If you are not completely satisfied with your Drinkmaker, you may return it within 90 days of purchase. To initiate a return, please contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com. To return your appliance, please contact the Top Shelf Service team to obtain a return shipping label. A flat-rate shipping fee will apply. Upon receipt of the returned appliance, a credit minus shipping fees will be issued to the credit card used to make the purchase within approximately 7 to 10 business days.
This return policy applies to retail purchases made on Drinkworks.com and through the Drinkworks app. For purchases of the Home Bar®, Pods or Drinkworks accessories from third parties, please refer to the return policy of the retailer where you made your purchase.
All Drinkworks Drinkmaker pre-orders made on Drinkworks.com or through the Drinkworks app are fully refundable before shipment. To obtain a refund, please contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org. Upon receipt of a request for a refund, a credit will be issued to the credit card used to make the purchase within approximately seven to 10 business days.
Q. How do I coordinate a replacement drinkmaker to swap out a faulty one?Our pilot launch Drinkmakers purchased on www.drinkworks.com or via the Drinkworks app carry a 30-day Money Back Guarantee. If you are not completely satisfied with your Drinkmaker, you may return or replace it within 30 days of purchase. To initiate a return or replacement, please contact our Top Shelf Service Team at 1-855-Drinkworks (1-855-374-6596) or email@example.com. Our Service Team will send a courier to your preferred location to pick up the returned Drinkmaker and drop off any requested replacement.
Q. What is Drinkworks’ return policy for Pods?Drinkworks currently does not directly sell beverages and therefore cannot offer a return policy for Drinkworks Pods. Any return or exchange of Drinkworks Pods is subject to the return or exchange policy of the licensed retailer that fulfilled your order.
If you have an issue with Drinkworks Pods or your purchase experience on Drinkworks.com through ReserveBar, our third-party beverage delivery partner, we encourage you to contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
Q. What is Drinkworks’ return policy for accessories?At this time, we are not able to process returns of accessories purchased on Drinkworks.com or through the Drinkworks app. If you have an issue with an accessory, we encourage you to contact the Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com.
Q. Does Drinkworks have a referral program?We are excited to be working on a new referral program that will be available in late 2020. Sign up for our emails here to stay up to date on our referral program and other Drinkworks news.
Q. Where can I get the Drinkworks app?You can download the Drinkworks app in the Apple App Store (for iOS) or Google Play Store (for Android).
Q. Why should I download the Drinkworks app?We designed the app to help you get the most out of your Drinkworks Home Bar® experience. The Bluetooth-enabled app is a great resource for monitoring the Drinkmaker status (such as checking water temperature), activating the Drinkmaker’s warranty and purchasing Pods and accessories. Sharing Drinkmaker data will help us better diagnose and fix any issues; however, you can opt out of data sharing if you wish.
Q. Why won’t my phone sync with my Drinkmaker?Try following the below steps. If you continue to have trouble, contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org, and they will be more than happy to help you out.
1. Turn on your phone’s Bluetooth.
2. Make sure you are within 120 feet of your Drinkmaker.
3. Click “accept” on the Drinkmaker (the arrow on the right of the screen) when prompted.
4. If you are on the dashboard, click the red Bluetooth symbol at the top right; this will attempt to re-pair the connection. You are connected once it is blue.
Top Shelf Service Program
Q. What is the Top Shelf Service Program?The Top Shelf Service Program is Drinkworks’ customer service and experience initiative. You can contact our Top Shelf Service Team with any questions at 1-855-DRINKWORKS or email@example.com. Top Shelf Service Team members are available seven days a week to help you get the most out of your Drinkworks experience.
Q. Does the Top Shelf Service Program exist in other cities?We pride ourselves on remarkable customer service no matter where we are. Stay tuned for updates on how the Top Shelf Service Program evolves as we expand.
Chilling & Carbonation
Q. How do my drinks become cold? Do I need to add ice?The Drinkmaker ensures drinks are chilled to the ideal temperature prior to serving. Water passes through an internal chilling tank, which brings it to the optimal temperature for your selected cocktail. For some drinks, you may want to add ice once it’s poured, but we leave that choice up to you.
Q. What is the water tank?This is the removable container that sits on the front of the Drinkmaker. The Drinkmaker draws water from this tank into the internal chilling tank.
Q. How much water does the water tank hold?The Drinkmaker water tank holds 50 ounces of water. That’s about 20 short drinks (like the Cosmopolitan) and about nine tall drinks or brews.
Q. What is the internal chilling tank?The internal chilling tank located inside the Drinkmaker stores and chills the water that is used to prepare drinks.
Q. How much water does the internal chilling tank hold?The internal chilling tank holds about 32 ounces of water.
Q. Can I make drinks while the Drinkmaker is chilling the water?Yes, you can make any drink that does not require carbonation while the Drinkmaker is in the process of chilling the water.
Q. Does the Drinkmaker have a water filter?Yes. There is a holder for a replaceable carbon filter located at the bottom of the water tank. The Drinkmaker comes with a filter, which you install during the setup process. It should be changed about every two months. Find out more information about the water filter in the Home Bar® Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
Q. How does carbonation work?The Drinkmaker has an on-board system that uses a replaceable CO2 cartridge to add the right amount of carbonation based on the drink it is preparing. Find out more information on carbonation in the Home Bar® Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com.
Q. How do I replace the CO2 cartridge?Follow the instructions found on the inside of the CO2 door and in the Home Bar® Care Guide. It is a fairly simple process, but the system is pressurized—so please read the instructions prior to replacing a cartridge. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org.
While we’re on the subject of CO2, please recycle each cartridge after use! CO2 cartridges can be placed directly in your curbside recycling bin.
Q. How many drinks does one CO2 cartridge make?The amount of carbonation per drink varies but, on average, each CO2 cartridge can make up to approximately 15 carbonated drinks.
Q. How will I know if I am running low on CO2?The Drinkmaker will display a message when the CO2 is running low. Find out more information about CO2 in the Home Bar® Care Guide. You can also contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com.
Q. Do I have to do anything to make sure my drink is carbonated?No, the Drinkmaker takes care of that for you by reading the Pod’s unique bar code. The Drinkmaker uses precision on-board chilling and carbonation systems to prepare cocktails, brews and more at the push of a button.
Q. Does the Drinkmaker have a maximum number of continuous drinks it can make before it needs to re-cool?The Drinkmaker can essentially make an infinite number of beverages as long as the water tank is filled with water and maintaining a temperature of approximately 34°F. If the water tank is not at that temperature, the Drinkmaker can create an average of six continuous drinks, depending on dispensed beverage size. As a best practice, we recommend putting the coldest water possible in the tank to start.
Q. Does the Drinkmaker have a maximum number of carbonated drinks before it needs a refill of the CO2 bottle?For carbonated beverages, the CO2 cartridge can produce up to approximately 15 drinks before needing a replacement. Remember that maintaining a cool temperature in the water tank will help ensure the Drinkmaker runs as smoothly as possible.
Q. How do I get the Drinkmaker out of standby mode?The Drinkmaker will wake up when you press start, open the Pod door or touch the display.
Q. How do I access the Drinkmaker menu?Press and hold the start button for three seconds, and the menu will appear on the display screen. More information about the menu can be found in the Home Bar® Care Guide.
Q. How do I move between messages on the touch display?Touch the arrows on either side of the display to navigate backward and forward through options or messages. Press start to select an option.
Q. What do I do if the Drinkmaker can’t read the Pod I inserted?After two unsuccessful attempts to read the Pod, the Drinkmaker will ask you for the Pod’s drink type. This is a letter from A-E, and you can find it on the Pod label or packaging. Follow the prompts to make the drink using the drink type letter.
Q. The light ring around the START button is flashing red, what does that mean?The flashing red light indicates that either an error has occurred or an action is required. Messages will appear on the display to prompt you with instructions. For further help, please contact our Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org so we can resolve the issue.
Q. The light ring around the START button is solid red, what does that mean?The solid red light indicates that there is a more serious error that requires assistance. Contact our Top Shelf Service Team at 1-855-DRINKWORKS or email@example.com so we can resolve the issue.
Q. The light ring around the START button is flashing blue, what does that mean?The flashing blue light indicates that a Pod has been inserted correctly and the Drinkmaker is ready to prepare your drink. Just press start!
Q. The light ring around the START button is solid blue, what does that mean?The solid blue light means the Drinkmaker is in the middle of doing something, like making a drink or running a Clean Cycle. A message will appear on the display to let you know what the Drinkmaker is doing and if any action is required.
Q. An arrow on the touch display is flashing, what does that mean?A flashing arrow indicates that there is more information or options to review. Touch the blinking arrow to see the additional information or options. You can return by touching the arrow on the left of the display.
Q. Can I change the language on the display?Yes, you can switch the display from English to French. Access the Drinkworks menu by holding the start button for three seconds, then scroll to the menu option for languages.
Q. What is the pod basket and do I need to wash it?The Pod basket is an internal element that should be removed and washed periodically with soap and hot water. It is where you place a Pod every time you make a drink. Frequently washing the Pod basket will ensure that you are getting the most consistent and highest quality drinks.
Q. Can I put the Pod basket in the dishwasher?Yes, the Pod basket is dishwasher-safe. We suggest putting it on the top rack.
Q. Can I put the water tank in the dishwasher?No, the water tank is not dishwasher-safe. We suggest removing it periodically and handwashing it with dish soap and hot water.
Q. Can I put the drip tray in the dishwasher?No, the drip tray is not dishwasher-safe. We suggest removing it periodically and handwashing it with dish soap and hot water.
Q. What is the best way to clean the Drinkmaker?There are a few things you can do to keep your Drinkmaker clean and your drink flavors consistent. First, wipe the exterior with a clean cloth and check the drip tray to make sure it's free of residue. Remove and wash the Pod basket frequently with soap and hot water. And run a Clean or Rinse Cycle periodically to make sure the internal tank and parts are clean—if you forget, the Drinkmaker will prompt you to run a Clean Cycle.
Q. What kind of container do I need to run the Clean and Rinse cycles?When running a Clean or Rinse Cycle, place a half-gallon container under the tap to hold the water that empties from the Drinkmaker. We recommend a large plastic food container or medium pitcher—make sure it can hold 64 ounces of water, which is large enough for the job (with some room to spare).
Q. What are the cleaning tabs?Cleaning tabs are dissolved in the water tank when running a Clean Cycle. These tabs are formulated to gently clean the internal components of the Drinkmaker. Find more information about cleaning the Drinkmaker in the Home Bar® Care Guide. You can purchase cleaning tabs here.
Q. How long does a Clean Cycle take?The entire Clean Cycle takes about 30 minutes. You will be prompted to fill the water tank and empty the cleaning container a couple times during the process.
Q. How often should I clean the Drinkmaker?We recommend removing and washing the Pod basket every three to five drinks and running the Clean Cycle at least once a month. These steps will ensure you are getting the highest quality drinks and taking the best care of your Home Bar®.
Q. Can I order Pods online?Yes! With just a few clicks, Home Bar® owners can purchase Pods through a variety of digital channels, including Drinkworks.com and the Drinkworks app.
Q. How do I order Pods online?For the most streamlined shopping experience, order Pods on Drinkworks.com. If the drinks you want are unavailable on Drinkworks.com (more on that below), they may be available at select online and brick & mortar retailers. Head to the Pod Locator and enter your zip code to see retailers near you that carry Drinkworks products.
Q. How does Drinkworks.com fulfill Pod orders?Due to laws and regulations on how alcohol is sold, Drinkworks cannot sell alcohol products directly to consumers. Drinkworks has partnered with a third-party platform, ReserveBar, to easily find a retailer that can sell, and deliver, the Pods to you. When you order alcohol products on Drinkworks.com, ReserveBar automatically routes your order to a licensed retailer, who ultimately fulfills the order. Please keep in mind, carriers require someone 21+ to sign for delivery.
Q. Why can’t I order certain Pods from Drinkworks.com?Pod availability on Drinkworks.com depends on the inventory carried by ReserveBar’s network of licensed retailers. If a product is not available to you on Drinkworks.com, that means no retailer in ReserveBar’s network can fulfill your order at that time. ReserveBar updates product availability frequently, so if a product is temporary unavailable, be sure to check back soon for more inventory!
Q: In what states can I buy Pods from Drinkworks.com?The states where you can buy pods depends on the states serviced by ReserveBar’s network of licensed retailers. This list is regularly expanding, and is subject to change. The current list includes 36 states (AR, AZ, CA, CO, CT, DE, FL, IA, IL, IN, LA, MA, MD, ME, MN, MO, MT, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, RI, SC, SD, TX, VA, VT, WA, WI, WV and WY) and Washington, DC.
Q. Will I need to sign for my Pod shipment?Yes, someone 21+ needs to show identification and sign for your Pod shipment. We recommend that you only order to locations where you will be available to sign for your shipment.
Q. Are there shipping fees for Pods?Yes, our shipping fees vary by state and are based on local regulations and retailer-specific shipping costs. The shipping fee will be listed in your cart when you begin to check out.
Q. Why am I no longer able to obtain a Loop recycle bag?Drinkworks is no longer working with Loop Industries as our Pod recycling partner. We are launching a new Pod recycling program in October and we’ll share more information soon.
Q. Are Pod Tubes and Pods Recyclable?Drinkworks Tubes are made from 100% recycled fiber. The Tubes should be flattened before recycling. If a Pod Tube has a metal (silver) bottom, please remove it and recycle separately. Both the bottom and the flattened tube can be recycled in your curbside bin.
Drinkworks is launching a new Pod recycling program in October and will continue to provide a convenient way for our consumers to send in used Drinkworks Pods to be recycled. While we get everything set up and ready for the official launch, you can get a head start by beginning to collect your empty Pods in any box you have at home.
Q. Are the CO2 cartridges recyclable?We encourage our consumers to recycle empty CO2 cartridges via curbside recycling. As long as the CO2 cartridge has been used in the Drinkmaker, it will be fully empty. Please ensure your CO2 cartridge is empty before recycling.
Q. What materials are the Drinkworks Pods made from?Drinkworks Pods are made up of PET (RIC #1) and polypropylene (RIC #5). These are the same materials that most water bottles and soda bottles are made of.
Q. I recently made a purchase that qualifies for a rebate. What are the steps to redeem?To see a list of current Drinkworks rebate offers, please visit www.MyPodRebate.com, enter your purchase date, and click the "Start without an offer code" button. You will be provided with a list of eligible offers and steps to redeem.
Note: this page may not include all available promotions. If a rebate offer is not shown, please call our Top Shelf Service Team at 1-855-DRINKWORKS for more information.
Privacy & Safety
Q. Can I opt out of data sharing?Yes, you can change this setting at any time. Please contact the Top Shelf Service Team at 1-855-DRINKWORKS or firstname.lastname@example.org, and they will be more than happy to help you out.
Q. How do I ensure those under the age of 21 can’t access the Drinkmaker?We are working closely with AB InBev, which offers unmatched expertise and resources regarding responsible drinking promotion and consumer safety. To discourage misuse, our Pods are designed to be child-safe and accompanied by materials that educate consumers and parents on ways to safely store Drinkworks products.
We have also developed the Drinkworks Home Bar® Lock for the Drinkmaker as part of our ongoing commitment to providing a safe product and ensuring alcohol is enjoyed responsibly. The Home Bar Lock is a physical Pod that locks the Drinkmaker when placed in the Pod basket. The Drinkmaker can only be unlocked by an accompanying key. The Home Bar Lock is a convenient and reliable way to control access to your Home Bar and can be purchased on Drinkworks.com here.